Everything you need, in one place
Find contact details, booking availability, ordering information, artwork requirements, common questions, and return resolution information without jumping through multiple pages.
Quick Contact
Booking Availability
Monday through Thursday 9 AM–5 PM
Friday 9 AM–3 PM
Closed on weekends
Contact Information
Phone
Appointments
Available by booking Monday through Thursday 9 AM–5 PM and Friday 9 AM–3 PM.
About Holtyme
Holtyme is a custom printing, apparel, and promotional products company focused on helping businesses, organizations, teams, events, and brands get professional materials produced with care and attention to detail.
We provide custom apparel, embroidery, full-color garment decoration, print products, signs, promotional items, and e-store solutions. Whether you need uniforms, branded merchandise, event materials, fundraising products, or business printing, our goal is to make the process clearer and more manageable from start to finish.
We work with customers who already know exactly what they need, as well as those who need help sorting through product options, artwork, timelines, and production considerations. We believe strong communication, practical problem solving, and reliable follow-through matter just as much as the final product.
What We Do
Custom apparel, print products, promo items, signage, and e-stores.
Who We Serve
Businesses, schools, ministries, events, teams, and organizations.
How We Work
Hands-on service, project guidance, quality-focused production, and clear communication.
Booking Information
Appointments can be booked Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 3:00 PM. We are closed on weekends.
Booking is ideal when you want to discuss a project, review options, go over logistics, or talk through details before moving forward.
Ordering Information
Our commitment is to offer top-quality products and services at the most competitive prices. We encourage you to compare our products and prices to ensure you receive the best value. Our products are produced both domestically in the USA and internationally.
Cancellation Policy
Orders that have been sent to production cannot be cancelled. Cancellation fees will apply.
Order Requirements
- Ensure all necessary details are included in your order.
- Submit artwork and purchase orders together to info@holtyme.com.
- Specify exact PMS colors for imprint and product when applicable.
- Include quantity, imprint instructions, attachments, shipping address, event date, and artwork in vector format such as .ai, .eps, or .pdf.
- Review the product details on our website to confirm that all required information is included.
Responsibility for Delays
Delays caused by sending purchase orders and artwork to an incorrect email are not the responsibility of Holtyme.
Use of Logos
Purchasers must indemnify Holtyme against liabilities arising from any claims of trademark or copyright infringement.
Artwork Upload
It is best to email your artwork to info@holtyme.com. Ensure all digital artwork files meet the specified requirements. If no proofs are needed, indicate this on the purchase order or inform us directly.
Holtyme is not responsible for errors after artwork approval or when the proofing process is waived.
Imprint Specifications
- Holtyme reserves the right to determine the best imprinting method for your order.
- Changes in imprint color may incur additional charges depending on the product.
- For non-stock thread colors, a $50 matching fee applies.
- Exact matches may not be available. Please allow 2 to 3 additional days for processing.
Payment Arrangement
- Full payment is required before production can begin.
- On some occasions, a deposit may be accepted at Holtyme’s discretion.
- For purchases over $2000, payment must be made via direct deposit or check to avoid high processing fees.
- Orders under $2000 paid by credit or debit card will incur a processing fee unless payment is made via direct deposit or check.
- We accept all major credit cards.
Claims and Returns
- Inspect all shipments upon arrival and report any issues within 14 days.
- Only authorized returns are accepted.
- Holtyme’s liability is limited to the value of the defective goods.
- File claims for lost or damaged items with the carrier immediately.
Shipping Details
- For split shipments or multiple destinations, contact our sales team.
- Changes in shipping methods or addresses must be communicated two days before the estimated shipping date.
- Incorrect addresses will incur a $25 per carton charge.
- Residential deliveries not specified as such will be billed accordingly.
Standard and Rush Services
- Standard production starts the day after artwork approval.
- Rush orders must be clearly marked and confirmed by our team.
- Additional production time may be required for complex orders or large quantities.
For any further details or clarifications, please contact us.
Artwork Information
The quality of your artwork will directly influence the imprint quality.
Layout Instructions
- Please submit a detailed layout.
- If no specific size or position is indicated, Holtyme will decide on these and provide a digital proof.
- For layered artwork, submit separate files for each layer.
Text Guidelines
- We offer typesetting for up to lines free of charge.
- Additional or curved text may incur a graphic design fee.
- You are responsible for proofreading all text.
Text Size
Text size varies by product. We adjust text size based on the product to ensure the best imprint. If changes are needed to improve print quality, we will contact you with recommendations.
Proofs
Digital proofs are available upon request at no charge. Any changes after production begins will incur charges.
Digital Artwork Requirements
- Submit multicolor artwork in vector format such as .eps, .pdf, or .ai.
- Convert all fonts to outlines.
- Artwork should be a minimum of 600 dpi, saved as .tiff or .eps.
- For paper printing, 300 dpi is acceptable in .pdf format.
- Embed all placed images.
- Include a PDF or hard copy of the file for visual confirmation.
Software and File Formats
- Illustrator: Convert fonts to outlines. Acceptable formats are .ai, .pdf, and .eps.
- Photoshop: Create art at a minimum of 600 dpi.
- Corel Draw: Convert fonts to curves and export files as .ai or .pdf.
- Unacceptable formats include MS Word and others such as .doc, .pub, .vcf, and .dat.
File Submission
- Preferred method: Email.
- Email digital art with your purchase order to info@holtyme.com.
- Include order details in the body of the email.
- Make sure emails include purchase order number, company name, product style, and colors.
Artwork Approval
Approvals are confirmed via email or through your portal. No approvals are accepted by phone. A link for approval will be sent after order processing.
Artwork Revisions
- Send all revision requests to info@holtyme.com.
- Artwork can be revised multiple times until final approval.
- Revisions may delay the final delivery date.
- Holtyme is not responsible for rush charges caused by delays due to revisions.
- If revisions are needed after approval, contact us as soon as possible.
Upload Artwork
Send your artwork and order details here. You can upload multiple files in one submission.
Frequently Asked Questions
How do I get a quote?
You can contact us directly by phone or email, or use the quote options available on the site when provided. The more complete your details are, including quantity, artwork, product type, deadline, and delivery information, the faster we can guide you.
What information should I send with my order?
Please include quantity, product details, imprint instructions, shipping address, event date, and artwork. If PMS colors are important, include those as well. Sending complete information upfront helps avoid delays.
What artwork files work best?
Vector files such as AI, EPS, and PDF are preferred for most decorated products. High-resolution files may work in some cases, especially for certain print jobs, but better source files usually lead to better final results.
Do you provide proofs?
Yes. Digital proofs are available upon request at no charge. Please review proofs carefully, because Holtyme is not responsible for errors after artwork approval or if proofing is waived.
How long do orders take?
Standard production begins after artwork approval. Actual turnaround depends on the product, quantity, complexity, and current production schedule. Large or more complex jobs may require additional time.
Do you offer rush service?
Rush orders may be available, but they must be clearly marked and confirmed by our team. Availability depends on the product, project details, and current production load.
When does production begin?
Production begins after required approvals are complete and payment requirements are met. Full payment is typically required before production can start unless another arrangement has been approved by Holtyme.
Can I cancel an order?
Orders that have already been sent to production cannot be cancelled. Cancellation fees may apply depending on the stage of the order.
What if there is a problem with my order?
Inspect shipments as soon as they arrive and report issues promptly. If there is an error on our part, we will work to correct or replace it. If there is an issue, use the resolution form on this page or contact us directly.
Do you accept returns for sizing?
No. Refunds or replacements are not issued due to sizing, so please review size charts carefully before ordering.
Returns and Resolution
We strive for 5-star service. If your order was not up to your expectations, please contact us directly. We are happy to review issues fairly and work toward a resolution whenever possible.
All errors on our part will be corrected or replaced.
Please check sizing charts carefully before ordering. Refunds or replacements are not issued due to sizing.
While we do our best to catch errors on custom orders, we are not responsible for errors in artwork that is sent in or approved. Please double check your artwork and all order information before final approval.
Request a Resolution
Use this form if there is a problem with your order. You can upload multiple photos or supporting files.
