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Find contact details, booking availability, ordering information, artwork requirements, common questions, and return resolution information without jumping through multiple pages.
Quick Contact
Booking Availability
Monday through Thursday 9 AM–5 PM
Friday 9 AM–3 PM
Closed on weekends
Contact Information
Phone
Appointments
Available by booking Monday through Thursday 9 AM–5 PM and Friday 9 AM–3 PM.
About Holtyme
Holtyme is a custom printing, apparel, signage, and promotional products company focused on helping businesses, organizations, teams, events, and brands get professional materials produced with care and attention to detail.
We provide custom apparel, embroidery, full-color garment decoration, print products, signs, promotional items, and e-store solutions. Whether you need uniforms, branded merchandise, event materials, fundraising products, safety gear, or business printing, our goal is to make the process clearer and more manageable from start to finish.
We work with customers who already know exactly what they need, as well as those who need help sorting through product options, artwork, timelines, and production considerations. Strong communication, practical problem solving, and reliable follow-through matter just as much as the final product.
What We Do
Custom apparel, print products, promo items, signage, e-stores, and fulfillment support.
Who We Serve
Businesses, schools, ministries, events, teams, organizations, and local brands.
How We Work
Hands-on service, project guidance, quality-focused production, and clear communication.
Booking Information
Appointments can be booked Monday through Thursday from 9:00 AM to 5:00 PM and Friday from 9:00 AM to 3:00 PM. We are closed on weekends.
Booking is ideal when you want to discuss a project, review options, go over logistics, or talk through details before moving forward.
Good for Planning
Use booking for larger apparel orders, signage projects, company gear, or e-store setup.
Bring Details
Helpful details include quantity, deadline, product ideas, artwork, colors, sizes, and delivery needs.
Save Time
A planned conversation helps us guide the project faster and avoid unnecessary back-and-forth.
Ordering Information
Our commitment is to offer top-quality products and services at competitive prices. We encourage you to compare products and pricing to make sure you are receiving strong value. Our products may be produced domestically in the USA or sourced internationally depending on the item, timeline, budget, and project needs.
Cancellation Policy
Orders that have been sent to production cannot be cancelled. Cancellation fees may apply depending on the stage of the order.
Order Requirements
- Include all necessary order details before production begins.
- Submit artwork and purchase orders together to info@holtyme.com.
- Specify exact PMS colors for imprint and product when applicable.
- Include quantity, imprint instructions, attachments, shipping address, event date, and artwork.
- Vector artwork such as .ai, .eps, or .pdf is preferred when available.
- Review product details carefully to confirm that all required information is included.
Responsibility for Delays
Delays caused by sending purchase orders, artwork, approvals, or project details to an incorrect email are not the responsibility of Holtyme.
Use of Logos
Purchasers must indemnify Holtyme against liabilities arising from any claims of trademark or copyright infringement connected to artwork, logos, marks, or designs supplied for production.
Artwork Submission
It is best to email your artwork to info@holtyme.com. Make sure all digital artwork files meet the required specifications for the product and decoration method. If no proof is needed, that must be clearly stated on the purchase order or communicated directly.
Holtyme is not responsible for errors after artwork approval or when the proofing process is waived.
Imprint Specifications
- Holtyme reserves the right to determine the best imprinting method for your order.
- Changes in imprint color may incur additional charges depending on the product.
- For non-stock thread colors, a $50 matching fee applies.
- Exact matches may not be available in every material or decoration method.
- Please allow 2 to 3 additional days for processing when special matching is required.
Payment Arrangement
- Full payment is required before production can begin.
- On some occasions, a deposit may be accepted at Holtyme’s discretion.
- For purchases over $2,000, payment must be made by direct deposit or check to avoid high processing fees.
- Orders under $2,000 paid by credit or debit card may incur a processing fee unless payment is made by direct deposit or check.
- We accept all major credit cards.
Claims and Returns
- Inspect all shipments upon arrival and report any issues within 14 days.
- Only authorized returns are accepted.
- Holtyme’s liability is limited to the value of the defective goods.
- Claims for lost or damaged shipments should be filed with the carrier immediately.
Shipping Details
- For split shipments or multiple destinations, contact our sales team before production.
- Changes in shipping methods or addresses must be communicated at least two days before the estimated shipping date.
- Incorrect addresses may incur a $25 per carton charge.
- Residential deliveries not specified as residential may be billed accordingly.
Standard and Rush Services
- Standard production starts the business day after artwork approval and payment requirements are met.
- Rush orders must be clearly marked and confirmed by our team.
- Additional production time may be required for complex orders, large quantities, special materials, or supplier delays.
For any further details or clarifications, please contact Holtyme before placing your order.
Artwork Information
The quality of your artwork directly affects the quality of the final imprint, print, embroidery, sign, or promotional product.
Layout Instructions
- Please submit a clear layout or placement instructions when possible.
- If no specific size or position is indicated, Holtyme will use best judgment and provide a digital proof when needed.
- For layered artwork, submit separate files for each layer when possible.
Text Guidelines
- Simple typesetting may be included depending on the project.
- Additional, curved, complex, or recreated text may incur a graphic design fee.
- You are responsible for proofreading all text before approval.
Text Size
Text size varies by product and decoration method. We adjust text size based on the product to help achieve the best imprint. If changes are needed to improve production quality, we will contact you with recommendations.
Proofs
Digital proofs are available upon request at no charge. Any changes after production begins may incur charges.
Digital Artwork Requirements
- Submit multicolor artwork in vector format when possible, such as .eps, .pdf, or .ai.
- Convert all fonts to outlines when sending vector artwork.
- For detailed raster artwork, a minimum of 600 dpi is preferred when possible.
- For paper printing, 300 dpi PDF files are generally acceptable.
- Embed all placed images.
- Include a PDF proof or reference image for visual confirmation when sending editable files.
Software and File Formats
- Illustrator: Convert fonts to outlines. Acceptable formats include .ai, .pdf, and .eps.
- Photoshop: Create art at the correct size and resolution for the final product.
- CorelDRAW: Convert fonts to curves and export files as .ai or .pdf.
- Unacceptable or problem formats may include Word documents, Publisher files, screenshots, tiny web images, and low-resolution files.
File Submission
- Preferred method: Email.
- Email digital artwork with your purchase order or project details to info@holtyme.com.
- Include order details in the body of the email.
- Make sure emails include purchase order number, company name, product style, colors, sizes, and deadline when applicable.
Artwork Approval
Approvals are confirmed by email or through your portal when applicable. No approvals are accepted by phone. A link or proof for approval may be sent after order processing.
Artwork Revisions
- Send all revision requests to info@holtyme.com.
- Artwork can be revised until final approval.
- Revisions may delay the final delivery date.
- Holtyme is not responsible for rush charges caused by delays due to revisions.
- If revisions are needed after approval, contact us as soon as possible.
Frequently Asked Questions
How do I get a quote?
You can contact us directly by phone or email, or use the quote options available on the site when provided. The more complete your details are, including quantity, artwork, product type, deadline, and delivery information, the faster we can guide you.
What information should I send with my order?
Please include quantity, product details, imprint instructions, shipping address, event date, and artwork. If PMS colors are important, include those as well. Sending complete information upfront helps avoid delays.
What artwork files work best?
Vector files such as AI, EPS, and PDF are preferred for most decorated products. High-resolution files may work in some cases, especially for certain print jobs, but better source files usually lead to better final results.
Do you provide proofs?
Yes. Digital proofs are available upon request at no charge. Please review proofs carefully, because Holtyme is not responsible for errors after artwork approval or if proofing is waived.
How long do orders take?
Standard production begins after artwork approval and payment requirements are met. Actual turnaround depends on the product, quantity, complexity, supplier stock, and current production schedule. Large or more complex jobs may require additional time.
Do you offer rush service?
Rush orders may be available, but they must be clearly marked and confirmed by our team. Availability depends on the product, project details, supplier stock, artwork readiness, and current production load.
When does production begin?
Production begins after required approvals are complete and payment requirements are met. Full payment is typically required before production can start unless another arrangement has been approved by Holtyme.
Can I cancel an order?
Orders that have already been sent to production cannot be cancelled. Cancellation fees may apply depending on the stage of the order.
What if there is a problem with my order?
Inspect shipments as soon as they arrive and report issues promptly. If there is an error on our part, we will work to correct or replace it. If there is an issue, contact us directly with order details and clear photos when applicable.
Do you accept returns for sizing?
No. Refunds or replacements are not issued due to sizing, so please review size charts carefully before ordering.
Returns and Resolution
We strive for 5-star service. If your order was not up to your expectations, please contact us directly. We are happy to review issues fairly and work toward a resolution whenever possible.
All errors on our part will be corrected or replaced.
Please check sizing charts carefully before ordering. Refunds or replacements are not issued due to sizing.
While we do our best to catch errors on custom orders, we are not responsible for errors in artwork that is sent in or approved. Please double check your artwork and all order information before final approval.
Reporting an Issue
- Contact us as soon as possible after receiving your order.
- Include your name, company name, order details, and a clear description of the issue.
- Send clear photos if the issue involves print quality, embroidery, damage, missing items, or incorrect items.
- Do not discard packaging until the issue has been reviewed if shipping damage is involved.
Important Return Notes
- Custom products cannot usually be returned for preference changes.
- Approved artwork is considered final once production begins.
- Color may vary slightly between screens, proofs, garments, materials, and production methods.
- Supplier stock, garment dye lots, and product variations may affect exact matches on repeat orders.
